Service Agreement
Terms of Service
Last updated: July 9, 2026
These terms apply to your access to and use of Xlett, including product information, orders, payment, delivery, QC, support, reviews, and after-sale services.
1. Member Accounts
You must register with a valid email address and keep your password secure.
Automated registration, false information, identity misuse, service interference, and attempts to bypass security controls are prohibited.
2. Product Information
Images, prices, stock, factory names, options, delivery estimates, and QC information may be updated according to actual conditions.
Reasonable differences may exist due to screen settings, photography, batches, or supplier availability.
3. Orders and Confirmation
Orders by standard members usually enter pending confirmation until an administrator confirms products, price, discounts, and payment method.
VIP or higher-level members may proceed directly to pending payment according to admin level settings.
4. Payment
Available payment methods are displayed by destination country or region and may include bank transfer, online payment, or QR code payment.
Payment should be made according to the order detail page. Incorrect payment information may delay confirmation.
5. QC, Shipping, and Receipt
After QC is completed, members may view available QC images or videos.
Delivery times may be affected by production, factory schedule, customs, carriers, weather, and force majeure.
You are responsible for accurate shipping address, phone number, and customs information.
6. Cancellation, Returns, and After-Sale
Pending payment orders may be canceled directly. Paid or QC-completed orders require an application and administrator confirmation.
Orders in transit generally cannot be canceled, returned, or exchanged. Received orders may be eligible for after-sale handling according to the applicable rules.
7. User Content
Images, videos, and text uploaded in support, reviews, and after-sale requests must be true and lawful and must not contain infringing, malicious, illegal, or offensive content.
Records may be retained for security, support, dispute resolution, and service operation.
8. Service Changes and Limitation of Liability
We may change the service for maintenance, upgrades, security, supplier, or legal reasons.
To the extent permitted by law, we are not liable beyond the relevant order amount for force majeure, third-party interruptions, incorrect user information, or causes outside our control.
9. Contact
For order, payment, delivery, after-sale, or terms questions, please use online support.